Frequently Asked Questions

What you need to know about Cowboy Boxes

Cowboy Boxes? What is it?

Cowboy Boxes is an innovative way of packing and stacking. Let us change your perception of moving! If we don’t answer all your questions in the section below, please give us a call at (972) 214-8889 or (469) 412-3661.

Is Cowboy Boxes a moving company?

No! The moving is up to you.

Is there a delivery charge?

Delivery is FREE within a 40-mile radius from Little Elm surrounding the Dallas-Fort Worth area. For deliveries outside this radius, the charge is .50 cents a mile.

Please use this address to calculate the radius:

13499 Cortes De Pallas Drive
Little Elm, Texas 75068

Cowboy Boxes services are only available in the Dallas/Ft. Worth, Texas area.

Do I need to be home for delivery or pick-up?

Yes, someone over the age of 18 must be home. We require a signature upon delivery and pickup.

Can I pick up the Cowboy Boxes at your facility?

No. To keep prices lower, Cowboy Boxes does not have a store front to service customers.

How do I pay?

We accept Visa, Master Card, American Express and Discover through our secure gateway. Full payment is required prior to delivery of your Cowboy Boxes.

How big are the Cowboy Boxes?

We have two sizes: The large (L) Cowboy Box is 2.5 cubic feet and is 27” long x 17” wide x 12” high. The extra-large (XL) is 3.8 cubic feet and is 28” long x 20” wide x 15” high.

How do you deliver and pick up the Cowboy Boxes?

A truck and driver will deliver your boxes to your front door or garage. They stack neatly inside each other and don’t take up much room. Our driver will even deliver the boxes right inside your house.

I am in the middle of my move and need more Cowboy Boxes. How soon can you deliver more?

We will do our best to help you select the correct amount of Cowboy Boxes. However, you are the best judge of how much stuff you have. When in doubt, order a few more Cowboy Boxes than you think you’ll need. If you do need additional Cowboy Boxes, there may be a delivery charge, but just give us a call and we will do our best to accommodate your needs.

I ordered too many Cowboy Boxes. Can I be reimbursed for the ones I didn't sure?

No. While the Cowboy Boxes are in your possession, they are considered rented and the rental fee will be charged.

Can I keep my Cowboy Boxes longer if I need to?

Yes. Please call as soon as you know you will need them longer than your initial rental period.

Are Cowboy Boxes cleaned between rentals?

Yes! Between each rental, the boxes are cleaned.

Will I receive a phone call from Cowboy Boxes prior to my delivery?

Absolutely! When you first place your order, we will send you a confirmation email. Then, we will call to confirm delivery details the day before. Plus, we’ll call you the day prior to your scheduled pickup to confirm those details. If you need to make any changes to your order, delivery or pickup, please give us a call!

Still wondering if Cowboy Boxes is right for you?

If you love the smell of cardboard boxes and fighting with packaging tape, Cowboy Boxes is not for you. But if you want to save money, keep your valuables in one piece, protect the planet and make your move a whole lot easier with sturdy, stackable, supportable containers, then you’ve come to the right place. Contact us today!


No Box Hunting & Storing

Cowboy Boxes delivers! You pack and move, WE PICK ‘EM UP!

Pack & Unpack Faster

Designed to easily stack so you can maximize truck space.

Save Time & Money

Order your COWBOY BOXES according to the size of your home.

No More Empty Box Blues

Rent, Relocate & Return! COWBOY BOXES will pick ’em up for FREE!